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Customer Service

Warranty & Repair Policy

Products that are purchased on our website, www.donaldjpliner.com, or at one of our six Donald J Pliner store locations, are guaranteed against defects in craftsmanship and materials that occur within 365 days of purchase. If a defect beyond normal wear and tear occurs within 365 days as the result of normal use, Donald J Pliner will repair the defect or exchange the product.

HOW TO REPORT A DEFECT

1. Gather your original receipts and proof of purchase from www.donaldjpliner .com or one of our six Donald J Pliner store locations.

2. Take a photograph clearly showing the defect in the Donald J Pliner product as a result of craftsmanship or materials.

3. Contact Donald J Pliner Customer Service at customerservice@donaldjpliner.com or by calling 1-888-307-1630. You must have available:

  • The receipts showing that the purchase was made from www.donaldjpliner.com or one of our six store locations.
  • The image showing the defect in the Donald J Pliner product as a result of craftsmanship or materials.
  • A detailed description of the defect in the Donald J Pliner product.

4. Donald J Pliner will evaluate the materials submitted to determine whether or not assistance can be provided. If we determine that a repair or replacement is warranted, we will contact you with further instructions.

Donald J Pliner Items Purchased At Other Locations

Items purchased at a department store or any other store selling Donald J Pliner merchandise are not covered by the Donald J Pliner Warranty and Repair Policy. We will not repair or replace product unless it was purchased from www.donaldjpliner.com or one of our six store locations. Donald J Pliner merchandise purchased from a third party retailer must be repaired or replaced by that retailer.

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