Donald J Pliner - Privacy Policy

RETURN POLICY

We will accept returns on regular and sale price, unworn merchandise for up to 30 days from the shipping date. Please note: Jewelry, PFTC t-shirts, and shoe care items are not returnable. Simply mail the merchandise back to us with the completed Return or Exchange form that you received with your original packing slip. Your return should be in good condition, in the original box, and with the proper return or exchange form to ensure your return is processed accurately. Shipping charges for any returned item(s) are the responsibility of the client. Upon inspection your return will be completed by the method below:

Regular and Sale price merchandise- Within the 30 day return period a credit will be given to the original method of payment.

We do not accept returns after 30 days, returns after 30 days will be returned to the customer. The credit will include any taxes paid. Shipping and handling charges are not refundable. Refunds of merchandise to your credit card may take up to one billing cycle to appear on your credit card statement. We only accept returns from our Ecommerce website and Donald J Pliner Concept stores. Product purchased from other retailers must be returned to the original place of purchase. Note: (do not use the shoebox as your shipping box.) Cover or remove any original mailing address label or carrier barcodes from the packaging. We suggest you return the package using an insured shipping method. This will provide recourse should something happen to your package. We do not accept responsibility for packages we do not ship ourselves. Please keep the tracking details for your records. Shipping charges for any returned item(s) are the responsibility of the client.

EXCHANGES
We will accept exchanges on regular and sale price, unworn merchandise for up to 30 days from the shipping date. Tell us how we can correct your purchase and we will exchange it and send it back to you with no shipping charge to you. Shipping charges for any returned item(s) being sent to us for exchange are the responsibility of the client. Please complete the Return or Exchange form that was sent with your original packing slip and include it in your return package. If the requested exchange is not available we will contact you for an alternative item or return your purchase per the return policy.

RETURN OR EXCHANGE FORMS
If you misplace your original packing slip, which includes your return and exchange form, you can print a new one. Just sign in to your Account, select you order, then press "Print Order". If you do not have an account with us, simply print a copy of your order or shipping confirmation which was sent to your email address.

Shipping charges for any returned item(s) are the responsibility of the client. Please send your returns to:

Donald J Pliner
Att: Mail Return
10800 NW 97th Street, Suite 103
Miami FL 33178

PRICE ADJUSTMENTS
We will offer price adjustments for purchases made thru Donaldjpliner.com, with these qualifications.

Regular price item goes on sale- we offer price adjustments if the items current selling price is now lower than the purchase price and the purchase date is with 14 days.

Sale price item goes on sale further- If your purchased sale price item has not been delivered to your shipping address, we will offer the price adjustment from the purchase price to the current selling price. Once your purchase has been delivered we do not allow any further adjustments on the product.

SHIPPING
FREE GROUND SHIPPING is available for all orders. Orders are shipped via UPS Monday thru Friday. There are three ways to ship your purchase. All orders received by 3:00pm EST Monday thru Friday excluding holidays, with a premium shipping option will be send the same day. Orders shipping to Hawaii or Alaska must ship 2 day air, unfortunately overnight shipping is not available to these destinations. We are happy to ship to APO/FPO locations however, because of the complex nature of these distribution points we cannot guarantee expedited shipping.

Number of Items	Ground	2 day air	Overnight
One to two items	Free	$25.00	$48.00
Three or more items	Free	$35.00	$75.00

PAYMENTS
We accept payments in U.S. dollars only, we accept: Visa, Mastercard, American Express, and discover. We are unable to verify credit cards orders drawn from international banks or international billing addresses. Upon completion of your order request, your credit card will be authorized for the full amount of your order. Funds will be withdrawn from your account when the item is shipped. If an item is unavailable to ship immediately, the amount authorized for that item will be released within 48 hours.

Note: Debit card purchasers please notice that your purchase will draw funds from your account immediately.

GIFT CARDS AND GIFT CERTIFICATES
When issuing a gift card (store credit) or gift certificate we require that the customer's name and address are attached to that transaction. Upon fulfillment of your order, you will receive an email stating the gift card code or gift certificate code. This code is treated like cash so keep it safe. We are not responsible for stolen gift cards.

When redeeming gift card or gift certificate the redemption must be done at the time of the sale, not after the completion of the sale. Any purchase amount exceeding the amount of the gift card must be paid by another acceptable form of payment for the balance due.

When returning any products purchased by a gift card, any amount paid from a gift card will be returned to a gift card for the product purchased. Any additional balance will be handled per the return policy.

If you have lost your gift card code we can provide the number again by calling our Customer Service Center at 1-888-307-1630. Once they have verified your identity they will be able to provide you with your Gift Card Code via email.

SECURITY & PRIVACY
Donald J Pliner (the "Company") and our brands value your trust. We collect certain information when you visit our U.S. site www.donaldjpliner.com (the "Site"), in order to improve your shopping experience and allow us to better communicate with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather when you visit the Site, how we use that information, and the safeguards we have in place to protect the information. This privacy policy only applies to information we collect at www.donaldjpliner.com.

By using and submitting information to our Site, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy.

INFORMATION WE COLLECT ONLINE

Personal Information
For purposes of this privacy policy, "personal information" means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Site or registering your product on the Site; establishing an account or adding information to your account such as by setting up a wish list, gift reminders, or address book entries; entering a contest or sweepstakes; taking a survey; contacting us with a comment or question; requesting a catalog; signing up to receive emails about our latest products and services; requesting to receive alerts; or applying for a job online. While not personal information by itself, the Company also collects and retains information about purchases you make on the Site.

Browsing Information: Cookies

When you visit our website, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the time and date of your visits, the links you click, and the searches you conduct on our site. During your visits to other websites where we advertise, we (or third parties) may use certain data collected on our site to show you the type of DonaldJPliner.com advertisements likely to be of greater interest to you. Although you may not opt out of receiving online advertisements generally, you may control the collection of data on our site used for targeted DonaldJPliner.com advertising during your visits to other websites. To opt-out of DonaldJPliner.com data collection for targeted advertising on other sites, click here: Opt-Out Now. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.

HOW WE USE YOUR INFORMATION

We use personal information collected on the Site for the following purposes: for the specific purpose for which it was volunteered (for example, to purchase a product, process a return or provide you with a gift reminder);

to improve the content, appearance and utility of the Site;
to understand your needs and preferences;
to develop, market, sell or provide products and services;
to conduct surveys, research and evaluations;
to manage and develop our business and operations, administer accounts, and collect and process payments;
to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and
if you submit a resume online, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

In order to serve you better, we may combine information you provide to us on the Site with information you provide to us in other ways, such as in our retail stores, and with information from third parties including demographic or public information.

HOW WE MAY SHARE INFORMATION

We may share your information collected on this Site with the Company's subsidiaries or affiliated companies, including those located in other countries.

We also may share your information with selected third parties who provide services to us, including to process payments, monitor Site activity, serve Site content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in countries outside of the United States. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.

By using this Site, you acknowledge and consent to the fact that personal information provided by you or collected by us through your use of the Site is stored and processed by us in the United States where data protection laws may not afford the same level of protection as those of the country in which you are located (this is the case for users located in the European Economic Area ("EEA")). You also acknowledge and consent to the fact that we may, at our discretion, store and process such data in other countries (including countries outside the EEA) where data protection laws may not afford the same level of protection as those of the country in which you are located.

We may use the services of a third party to help us measure the effectiveness of our advertising and determine how customers use this Site. To do this, we may use web beacons and cookies provided by this third party, which enable us to collect the following types of information: product codes for the merchandise that customers purchase, the pages and site sections visited, time spent on the site, and similar site usage data. This information helps us to learn things like what pages are most attractive to our customers, which of our products most interest our customers, and what kinds of offers our customers like to see.

We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Site, or the Company or its affiliates or third parties.

Occasionally we may provide a link to a third party website, for example to conduct a survey for the Company. If you elect to provide your personal information on that third party website, this information will be subject to that third party website's privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies or practices of these third party sites.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets or be acquired by another company. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that the Company or substantially all of its assets are acquired by a third party, such customer information may be one of the transferred assets. Under such circumstances, the Company would to the extent possible require the acquiring party to follow the practices described in this privacy policy, as it may be amended from time to time.

UPDATING PERSONAL INFORMATION AND PREFERENCES

If you have provided us with personal information and would like to change, correct, or request access to your personal information or update or cancel your registration, you may do so by e-mailing us at customerservice@donaldjpliner.com or by writing to us at Donald J Pliner of Florida, Inc. 10800 NW 97th Street, #103, Miami, FL 33178. You may also update your account information by clicking on "Customer Service" and "Update account information."

Please note that any request to be removed from our mailing lists may take up to one (1) month to become effective. Even if you are removed from any such list, if you order merchandise online, we will send you an e-mail confirming your order and may need to contact you by phone, e-mail, or regular mail if we have questions about your order.

CHILDREN'S PRIVACY

We are concerned about the safety of children when they use the Internet, and the Company does not knowingly request or collect personally identifiable information online from any person under the age of thirteen.

SECURITY

We use certain security measures to protect the personal information you submit to the Site. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Site. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible.

UPDATING THIS POLICY; NOTICES

The Company reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.

EFFECTIVE DATE

This policy is effective 11/16/11.

If you have any questions or concerns regarding this privacy policy, please contact us at: customerservice@donaldjpliner.com or by writing to us atDonald J Pliner of Florida, Inc. 10800 NW 97th Street, #103, Miami, FL 33178.

SALES TAX
Sales tax will be collected when shipping orders to California, Florida, Nevada, and Texas. Sales taxes are calculated based on your ship to address. Applicable taxes will be added to your purchase and shown at the order summary screen during the checkout process. For any return or exchange all taxes will be credited as well.

CANCELLATIONS OR BACKORDERS
Based on availability, we may be unable to fulfill an ordered item. Our customer service department will send an e-mail indicating that the item is not available and will be cancelled. Within 48 hours the authorized amount for that item will be released.

Note: Based on your credit card issuing bank policies and procedures, fund availability and other transactions may not be immediately reflected on your bank statement or online account.

REPAIRS
Within 60 days of purchase we will repair any manufacturers defect and ship back to you any Donald J Pliner merchandise at our expense. Beyond 60 days of purchase any repair requested will be at the expense of the client. Any item received without the original receipt will be considered beyond 60 days.

Within 60 days of purchase with the original receipt- please send us your damaged item via insured mail and we will repair the damage if it is repairable to a normal state. Once repaired, we will return the item to you at no expense to you.

Beyond 60 days of purchase with or without the original receipt- please send us your damaged item via insured mail. We will review the item and let you know via email of the cost involved with correcting the damage. Upon your approval and payment of the cost, we will repair the item and then send it back to you. The return shipping fee will be included in the cost of the repair.

Any items not able to be repaired to a normal state; will not be repaired. The repair center will contact you in this instance and you may decide if you would like the product sent back to you. The client is responsible for all shipping charges to the repair center. Items unable to be repaired or repairs purchased beyond the 60 days will be returned at the client's expense.