We accept returns and exchanges on unworn merchandise (excluding Final Sale), for up to 30 days from the shipping date on regular price items and for up to 15 days from the shipping date on sale items. Any merchandise received outside of these respective return windows will be returned to the customer. We only accept returns from our the donaldjpliner.com ecommerce website and do not accept returns from Donald J Pliner retail stores. Donald J Pliner Concept Stores do not accept returns from online purchases. We do not accept returns of merchandise purchased by other retailers.
The following instructions are for US orders only with special notes for Puerto Rico. For international orders, please see International Returns/Exchanges.
To return an item, simply PRINT OUT A RETURN LABEL HERE and mail us the merchandise you wish to return using the attached label.
Return shipping and handling charges for items sent back to us using the Donald J Pliner Return Label will be deducted from the total refund amount to the original form of payment at a rate of $7.50 per pair of shoes returned. If an order is returned for an exchange or a refund to a gift card (vs. a refund to the original form of payment), all return shipping and handling charges are complimentary.
All return shipping and handling charges for returns that do not use the Donald J Pliner Return Label are the responsibility of the customer and are nonrefundable. We do not accept responsibility for packages that are shipped by some method other than using the Donald J Pliner Return Label.
For returns from Puerto Rico, the Donald J Pliner Return Label functionality is not available at this time and complimentary return shipping is not offered. Please mail your return directly to the following address:
Attn: Donald J Pliner Returns
10800 NW 97th Street, Suite 103
Medley, FL 33178
To ensure that your return is processed accurately and in a timely manner:
- Your return should be in its original condition, in the original box
- A completed Return Order Form should be included in your return shipment.
- Do not use the shoebox as your shipping box.
- Cover or remove any original mailing address label or carrier barcodes from the packaging.
Once your return is approved, a credit for the original product price and any sales tax less any applicable amount for return shipping and handling will be refunded to your original method of payment. Note that any outbound shipping and handling charges are not refundable. Note that refunds of returned merchandise to your credit card may take up to one billing cycle to appear on your credit card statement.
For Exchanges, please specify on the Return Order Form, the size and style of equal or lesser value for which you would like to exchange your product. If the desired style and size is available, we will exchange it and send it back to with no shipping cost to you. If the requested exchange is not available, we will contact you for an alternative item or return your purchase for a refund as stated above. On exchanges of orders placed with ShopRunner as the shipping method, please note that the shipment of the processed exchange back to the customer will be sent via ground shipping.
Merchandise with the indication "Final Sale" cannot be returned or exchanged online or in our retail stores. This includes any merchandise discounted 50% or more. Sample sale merchandise is also considered Final Sale.
If you misplace your original packing slip, which includes your Return Order Form, you can print a new one. Just sign in to your Account, select the order you wish to modify, and press "Print Order.” If you do not have an Account with us, simply print a copy of the order or shipping confirmation that was sent to your email address.
If an item you have purchased through donaldjpliner.com is reduced in price within 14 days of your order date, we will happily adjust the price for you. Please contact us anytime during that 14-day time frame and the difference will be refunded to your original method of payment. Please note that we can only make one sale adjustment per item.
We have implemented Borderfree to help our customers shop from and ship to countries all over the world. You can shop global.DonaldJPliner.com in the country and currency you select. Your order total with all shipping fees, custom fees, tariffs and taxes will be available during checkout in your chosen country and currency. Delivery may take up to 18 business days.
International customers have 30 days from their order date to return unworn merchandise. All international orders must be returned via Borderfree and must include a Return Merchandise Authorization (RMA) form. Please send an email to our customer service (firstname.lastname@example.org) to receive your RMA number.
Refunds on international returns will include duties, taxes and tariffs when they are shipped with your RMA form to Borderfree. Your account will be credited by Borderfree when your return is received at the international hub. Returns sent without the RMA form may not be refunded for the full amount.
Unfortunately, we cannot refund your original shipping and handling fees. We are also unable to offer free return shipping for international orders. Any costs for shipping your returned order back to our Returns Department from Borderfree will be subtracted from your refund total.
Exchanges are not available for international orders. Please return your original purchase and place a new order for the desired exchange item.
Final Sale policies apply to international orders. Price adjustments are not available for international orders.